Refund policy

At Blush Lane Boutique, your happiness matters to us. If for any reason you’re not completely satisfied with your purchase, we’ve outlined our return process below to ensure everything is as simple and clear as possible.

 

Blush Lane Boutique Return Policy 

 

Return Eligibility (14 Days)

You may request a return within 14 days of receiving your item. To qualify:

  • Items must be unworn, unused, and free from marks or scents

  • Original tags and packaging must be intact

  • A receipt or proof of purchase must be included

Returns beyond 14 days cannot be accepted.

Please Note: For hygiene reasons, we do not accept returns or exchanges on earrings unless the item is faulty.


How to Start a Return

To begin a return, email us at: sales@blushlaneboutique.co.uk

Send returns to: Blush Lane Boutique

5 Knightswick Centre, Unit 11, North Service Yard, Canvey Island, SS8 7AD, United Kingdom

Please include:

  • Your full name

  • Email address

  • Payment method used

  • Your postal receipt (retain until your refund is confirmed, as we do not notify upon receipt)


Responsibility for Returns

Customers are responsible for return postage. We recommend using a tracked postal service.

If your parcel is lost in transit, Blush Lane Boutique cannot issue a refund. Please contact your courier directly to raise a claim.


Damaged or Incorrect Items

All items are carefully inspected prior to dispatch to ensure quality and accuracy. In the unlikely event you receive an item that is faulty, damaged, or incorrect, please contact us immediately at sales@blushlaneboutique.co.uk. so we can put things right.


Postage Refund for Faulty Items

If your item is found to be faulty upon inspection, we will refund your return postage costs up to a maximum of £6.50, which corresponds to the cost of Royal Mail 1st or 2nd Class Signed For service. We are unable to reimburse postage costs exceeding this amount, or for services outside this range.

Please retain your postal receipt, as it is required to process your postage reimbursement.


Refund Details

  • Refunds apply to the cost of the item(s) only

  • Shipping costs are non-refundable unless the item is found to be faulty

  • Once approved, refunds are issued to your original payment method within 10 business days

  • An email confirmation will be sent once your refund is processed

  • Please allow additional time for your bank to complete the transaction

If more than 15 business days have passed since your approval email and you have not received your refund, please contact us.


Non-Returnable Items

  • Final sale items

  • Gift cards

These cannot be returned or refunded.